Introduction

In today’s fast-paced IT environments, critical incidents can occur anytime, and resolving them promptly is key to maintaining service reliability and minimizing downtime. On-call escalation is the backbone of effective incident management, ensuring the right people are alerted at the right time. Callgoose SQIBS streamlines and enhances this process, offering intelligent escalation features that align with your business needs.

Key Features for On-Call Escalations

1. Custom Escalation Policies

Design escalation rules tailored to your business priorities.

Example: For a P1 issue, if the first responder fails to acknowledge the alert within 10 minutes, the incident is automatically escalated to the IT Director.

📌 Benefits:

• Tailored escalation workflows ensure critical incidents receive the appropriate level of attention.
• Minimize response times and reduce operational risks.

2. Flexible Notifications

Communicate with on-call teams through their preferred channels, including SMS, email, phone calls, Slack, or Microsoft Teams.

Example: If a first responder is unavailable, escalation notifications are sent to the team leader via multiple channels for redundancy.

📌 Benefits:

• Ensure seamless communication, especially during critical incidents.
• Increase the chances of timely responses by leveraging multiple touchpoints.

3. Multi-Channel Alerts

Enhance visibility and ensure no alerts are overlooked by utilizing multiple notification channels simultaneously.

Example: For high-severity issues, send alerts via Slack, Microsoft Teams, Callgoose Mobile apps push notifications, Phone Call notifications, SMS, and email etc, ensuring teams stay informed even during widespread disruptions.

📌 Benefits:

• Reduces the risk of missed alerts due to single-channel failures.
• Keeps teams informed and ready to act quickly.

Real-World Use Case

A leading fintech company faced challenges in meeting SLA compliance due to delays in incident acknowledgment. By implementing Callgoose SQIBS, they automated their on-call escalations for a 24/7 IT support team. The result?

• Improved SLA compliance by 35%.
• Faster incident resolution due to clear escalation policies.
• Enhanced team accountability and service reliability.

Start Optimizing Your On-Call Escalations

With Callgoose SQIBS, your business can improve incident management workflows, boost team responsiveness, and maintain service excellence. Whether you’re in IT, fintech, or any industry requiring high uptime, the right escalation processes can make all the difference.

🔗 Learn More About On-Call Escalations:

• On-Call Shift:
• Escalation Policy:
• Schedules:
• Schedule Example:

💼 Don’t wait for the next critical incident to optimize your processes. Start building smarter, more reliable on-call escalations today with Callgoose SQIBS.

If you're managing critical IT systems or have customer-facing platforms, Callgoose SQIBS is a game-changer! 💡 It’s designed to quickly fix issues, reduce downtime, and boost your support team’s productivity.

Callgoose SQIBS is a cutting-edge automation platform designed to elevate your organization's resilience, reliability, and operational efficiency. With powerful On-Call scheduling, real-time Incident Management, and Incident Response capabilities, it ensures your systems are always on and responsive. Whether you need Process Automation, Runbook Automation, Incident Auto-remediation, IT request automation, or Event-Driven Automation, Callgoose SQIBS empowers you with comprehensive solutions. Stay connected and in control with notifications via Mobile App (Android, iPhone), Email, SMS, Phone Calls in over 30+ languages across 200+ countries, and seamless integrations with Slack & Microsoft Teams. Empower your team to Trigger, Acknowledge, Resolve Incidents and Run Automation Workflow directly from Slack & Microsoft Teams. 

Check out these videos to see how it works:

   • Watch our quick 30-second video :Watch Here 

   • What is Callgoose SQIBS? :Watch Here  

   • Process Automation :Watch Here

   • Runbook Automation :Watch Here

Additionally, here is a helpful blog post on 

   • why businesses choose Callgoose SQIBS: Why Business Need to Choose Callgoose SQIBS

   • Transforming Business Operations with Callgoose SQIBS - Incident Management & Automation Platform

   • How Callgoose SQIBS Automation Platform Enhances Efficiency

   • Use Cases Industry Sector-wise

   • Solutions – By Functionality

Ready to Transform Your Incident Response?

See Callgoose SQIBS in action by exploring our website visit www.callgoose.com, or book a demo to discover how Callgoose SQIBS can optimize your workflows and boost your team’s productivity.

Let’s Talk! Reach out to us today to learn more or get personalized support.

Take the next step toward seamless automation and efficiency. We’re here to assist you every step of the way.

Take Control of Incidents – Anytime, Anywhere!

Looking forward to connecting with you!