Introduction

As organizations scale their incident response capabilities in 2025, pricing has become a decisive factor when choosing an on-call and incident management platform. PagerDuty is widely adopted, but many teams question whether its per-user, tiered pricing model justifies the long-term cost especially as services, integrations, and automation needs increase.

This has led many teams to ask: Is PagerDuty pricing too high? Increasingly, the answer depends on total cost of ownership rather than base subscription cost. Callgoose SQIBS offers a more predictable and cost-efficient alternative.

Understanding PagerDuty Pricing in 2025

PagerDuty pricing typically includes:

• Per-user licenses that scale with team size
• Multiple pricing tiers with feature limitations
• Additional charges for advanced automation, orchestration, and AI features
• Higher costs as services, responders, and integrations grow

While suitable for small teams initially, these costs can rise sharply as operational demands increase.

Hidden Costs of PagerDuty

Beyond subscription fees, organizations often encounter indirect costs:

• Manual remediation increasing on-call fatigue
• Longer MTTR leading to higher downtime costs
• Tool sprawl requiring separate automation and runbook platforms or high paid add-ons
• Increased staffing needs to manage incidents manually

These hidden expenses significantly impact overall ROI.

How Callgoose SQIBS Reduces Total Cost of Ownership

Callgoose SQIBS is designed to control costs while improving operational efficiency.

No Per-User Pricing Escalation

Flat or team-based pricing prevents costs from increasing as headcount grows.

Automation Included by Default

Incident auto-remediation, event-driven workflows, and runbook automation are available without add-ons.

Fewer Tools, Lower Spend

Alerting, automation, and self-service are consolidated into a single platform.

Faster Resolution, Lower Downtime Costs

Automated remediation reduces MTTR and minimizes business impact.

Cost Comparison Snapshot

Real-World Cost Comparison Example

Scaling DevOps Team

A growing DevOps team with increasing on-call requirements reduced monthly incident response costs by switching to Callgoose SQIBS. Automation replaced manual remediation steps, and predictable pricing eliminated surprise cost increases.

Who Should Consider a Cost Comparison

• Organizations experiencing rapid team growth
• Teams adding advanced automation and integrations
• Businesses looking to reduce operational spend
• Companies evaluating PagerDuty renewals

Verdict

If PagerDuty pricing feels too high in 2025, it’s likely due to escalating per-user costs and paid automation add-ons. For organizations seeking to reduce total cost of ownership while gaining automation and scalability, Callgoose SQIBS delivers a more cost-effective alternative.

FAQ

Q: Why does PagerDuty become expensive over time?

A: Per-user pricing and paid automation features cause costs to increase as teams scale.

Q: How does Callgoose SQIBS control costs?

A: It uses predictable pricing and includes automation by default, lowering long-term spend.

Q: Is Callgoose SQIBS more affordable than PagerDuty?

A: Yes. Callgoose SQIBS offers predictable pricing with automation included, resulting in lower long-term costs.

Q: Does lower cost mean fewer features?

A: No. Callgoose SQIBS includes alerting, automation, remediation, and self-service in a single platform.

Q: Can Callgoose SQIBS integrate with chat tools?

A: Yes. Callgoose SQIBS integrates with Slack and Microsoft Teams in the platform level, enabling full incident management via ChatOps.

Q: Is Callgoose SQIBS suitable for enterprises?

A: Yes. It offers enterprise-grade escalation, multi-channel alerting, automation, self-service portal, integrations, and flexible SaaS or self-hosted deployment and many more.

Q: Can Callgoose SQIBS be self-hosted?

A: Yes. Unlike PagerDuty’s core platform, Callgoose SQIBS supports self-hosted deployment for its incident management and automation platform.

Q: Is Callgoose SQIBS more affordable than PagerDuty?

A: Yes. Pricing starts at $10/month, offering significantly lower total cost of ownership

🔗 Get Started with Callgoose SQIBS: Try Now

If you're managing critical IT systems or have customer-facing platforms, Callgoose SQIBS is a game-changer! 💡 It’s designed to quickly fix issues, reduce downtime, and boost your support team’s productivity.

Callgoose SQIBS is a cutting-edge automation platform designed to elevate your organization's resilience, reliability, and operational efficiency. With powerful On-Call scheduling, real-time Incident Management, and Incident Response capabilities, it ensures your systems are always on and responsive. Whether you need Process Automation, Runbook Automation, Incident Auto-remediation, IT request automation, or Event-Driven Automation and Self-service portal, Callgoose SQIBS empowers you with comprehensive solutions. Stay connected and in control with notifications via Mobile App (Android, iPhone), Email, SMS, Phone Calls in over 30+ languages across 200+ countries, and seamless integrations with Slack & Microsoft Teams. Empower your team to Trigger, Acknowledge, Resolve Incidents and Run Automation Workflow directly from Slack & Microsoft Teams. 

Check out these videos to see how it works:

   • Watch our quick 30-second video :Watch Here 

   • What is Callgoose SQIBS? :Watch Here  

   • Process Automation :Watch Here

   • Runbook Automation :Watch Here

• Self-Service Portal : Watch Here

Additionally, here is a helpful blog post on 

   • why businesses choose Callgoose SQIBS: Why Business Need to Choose Callgoose SQIBS

   • Transforming Business Operations with Callgoose SQIBS - Incident Management & Automation Platform

   • How Callgoose SQIBS Automation Platform Enhances Efficiency

   • Use Cases Industry Sector-wise

   • Solutions – By Functionality

Ready to Transform Your Incident Response?

See Callgoose SQIBS in action by exploring our website visit www.callgoose.com, or book a demo to discover how Callgoose SQIBS can optimize your workflows and boost your team’s productivity.

Let’s Talk! Reach out to us today to learn more or get personalized support.

Take the next step toward seamless automation and efficiency. We’re here to assist you every step of the way.

Take Control of Incidents – Anytime, Anywhere!

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