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CALLGOOSE

TRAINING

Callgoose SQIBS Essentials: Mastering Incident Management and Automation Basics

29 November 2024 | Tony Philip

5 Minute Read


Course Name:


Callgoose SQIBS Essentials: Mastering Incident Management and Automation Basics


Course Objectives:


   • Provide an introduction to the Callgoose SQIBS platform and its capabilities.

   • Cover the fundamentals of incident management and automation workflows.

   • Teach participants how to navigate and manage the Callgoose platform effectively.


Curriculum:


1. Introduction to Callgoose Platform

2. Callgoose SQIBS Platform Overview

3. Single Sign-On (SSO) Integration

4. Teams and User Management

5. Escalation Policies

6. Service Integration

7. Incident Management

8. On-Call Scheduling and Shifts

9. API Management

10. Logs and Webhooks

11. Integrations with Communication Tools

12. Reporting

13. User Preferences and Profiles

14. Basics of Automation

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CALLGOOSE
SQIBS

Advanced Automation platform with effective On-Call schedule, real-time Incident Management and Incident Response capabilities that keep your organization more resilient, reliable, and always on

Callgoose SQIBS can Integrate with any applications or tools you use. It can be monitoring, ticketing, ITSM, log management, error tracking, ChatOps, collaboration tools or any applications

Callgoose providing the Plans with Unique features and advanced features for every business needs at the most affordable price.



Unique Features

  • 30+ languages supported
  • IVR for Phone call notifications
  • Dedicated caller id
  • Advanced API & Email filter
  • Tag based maintenance mode

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Experience the results.

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