Course Name:

Callgoose SQIBS Essentials: Mastering Incident Management and Automation Basics

Course Objectives:

   • Provide an introduction to the Callgoose SQIBS platform and its capabilities.

   • Cover the fundamentals of incident management and automation workflows.

   • Teach participants how to navigate and manage the Callgoose platform effectively.

Curriculum:

1. Introduction to Callgoose Platform

2. Callgoose SQIBS Platform Overview

3. Single Sign-On (SSO) Integration

4. Teams and User Management

5. Escalation Policies

6. Service Integration

7. Incident Management

8. On-Call Scheduling and Shifts

9. API Management

10. Logs and Webhooks

11. Integrations with Communication Tools

12. Reporting

13. User Preferences and Profiles

14. Basics of Automation