Course Name:

Callgoose SQIBS Self-Service Portal: Empowering End-Users with Automation

Course Objectives:

  • Understand the core concepts and business value of the Self-Service Portal.

  • Configure public and private self-service portals with secure access.

  • Build automation workflows to power self-service use cases.

  • Integrate SSO and domain-level restrictions for secure enterprise usage.

  • Manage self-service items, categories, and user workflows effectively.

  • Monitor requests, ensure workflow health, and leverage incidents & escalation.

Curriculum:

1. Introduction to the Self-Service Portal

2. Automation Workflow Preparation

3. Public Self-Service Portal Setup

4. Private Self-Service Portal Setup

5. Request Monitoring and Reliability

6. Best Practices for Self-Service Portal Design

7. Hands-On Lab

8. Course Wrap-Up